Salesforce Administrator Job Description
Job Title: Salesforce Administrator
Reporting To: Director of Community Development
Department: Community Development Team
Exempt OR Non-exempt: Exempt
Full-time. Core Hours of Monday-Friday, 8:30 a.m. to 5:00 p.m.
Must be able to work a flexible schedule with the possibility of evening and weekend work.
Overall Purpose of this Role:
Responsible for developing and managing HIA’s SalesForce instance. Serves as the technical lead on maintaining and developing processes within the database. Responsibilities include user training and documentation.
Manage and administer the Salesforce database. Integrate Salesforce with third-party applications; ensure the integrity of data integrations and manipulations. Develop and maintain custom objects, fields, formulas, validation rules, workflows, and page layouts. Responsible for batch uploads, exports, and updates of data. Analyze data and develop reports, dashboards, and processes to support business operations
Manage and develop reports in SalesForce according to the direction of various stakeholders
Assist in solving business problems, including enhancing business processes, recommending technologies or technical solutions, and improving end-user experience
Work with software vendors to make improvements and fix bugs in service to all departments
Database Training and Documentation
Maintain technical documentation and develop user training and support materials.
IT Projects as Assigned
The scope of responsibility includes contributing to the completion of milestones associated with specific projects and providing solutions to a variety of technical problems of moderate to high scope and complexity
Hope is Alive Aligning Values
The Aligning Values get you on the team.
Hustle – We will do anything we can to help others find HOPE!
Positivity – We BRING the HOPE with Us!
Calling – We are sold out to the CALLING on our lives!
Integrity – We add up from all sides.
Influence – We will lead the way & we will leave our mark.
Willingness – We are always ready for more.
Hope is Alive Sustaining Attributes
The Sustaining Attributes keep you on the team
Resiliency – We bounce back, we get up, we FIGHT!
Sacrifice – We give up what we know and love for the mission of Hope is Alive.
Excellence – We give nothing but the best.
Teachability – We are willing & humble, ready to learn from every situation.
Trustworthy – We live our lives like no one else does to earn the assurance that no one else does.
Loyalty – We are unmistakably & unashamedly dedicated to the mission of HIA.
Supervision and Working Relationships
Supervisory Direction Received:
The Salesforce Administrator will work under the general supervision of the Director of Community Development. Work subject to review and evaluation by supervisor
Hope is Alive staff, vendors
No direct reports
Work Experience, Education, and Training Required for this Position:
1-2 years related work experience; Bachelor’s Degree in computers science or related field; or a comparable combination of experience and education.
Advanced: Salesforce administration, Nonprofit success pack
Intermediate: Project Management, Software Development Lifecycle