Salesforce Administrator Job Description

Job Title:  Salesforce Administrator


Reporting To:  Director of Community Development


Department:  Community Development Team


Exempt OR Non-exempt:  Exempt


Work Schedule:

Full-time. Core Hours of Monday-Friday, 8:30 a.m. to 5:00 p.m.

Must be able to work a flexible schedule with the possibility of evening and weekend work.


Overall Purpose of this Role:

Responsible for developing and managing HIA’s SalesForce instance. Serves as the technical lead on maintaining and developing processes within the database. Responsibilities include user training and documentation.  


Key Accountabilities: 

Database Developer/Administrator

Manage and administer the Salesforce database. Integrate Salesforce with third-party applications; ensure the integrity of data integrations and manipulations.  Develop and maintain custom objects, fields, formulas, validation rules, workflows, and page layouts. Responsible for batch uploads, exports, and updates of data. Analyze data and develop reports, dashboards, and processes to support business operations

Manage and develop reports in SalesForce according to the direction of various stakeholders 

Assist in solving business problems, including enhancing business processes, recommending technologies or technical solutions, and improving end-user experience

Work with software vendors to make improvements and fix bugs in service to all departments


Database Training and Documentation

Maintain technical documentation and develop user training and support materials.


IT Projects as Assigned

The scope of responsibility includes contributing to the completion of milestones associated with specific projects and providing solutions to a variety of technical problems of moderate to high scope and complexity


Professional Competencies:


Hope is Alive Aligning Values

The Aligning Values get you on the team.

Hustle – We will do anything we can to help others find HOPE!

Positivity – We BRING the HOPE with Us!

Calling – We are sold out to the CALLING on our lives!

Integrity – We add up from all sides.

Influence – We will lead the way & we will leave our mark.

Willingness – We are always ready for more.


Hope is Alive Sustaining Attributes

The Sustaining Attributes keep you on the team

Resiliency – We bounce back, we get up, we FIGHT!

Sacrifice – We give up what we know and love for the mission of Hope is Alive.

Excellence – We give nothing but the best.

Teachability – We are willing & humble, ready to learn from every situation.

Trustworthy – We live our lives like no one else does to earn the assurance that no one else does.

Loyalty – We are unmistakably & unashamedly dedicated to the mission of HIA.


Required Skills:

  • Salesforce Administration
  • Salesforce NonProfit Success Pack
  • Knowledge of Data Management best practices
  • Knowledge of user interface usability best practices
  • Advanced Microsoft Excel 2010/2013/2016
  • Software Development Life Cycle
  • Project Management
  • System requirements elicitation
  • Technical documentation


Supervision and Working Relationships

Supervisory Direction Received:

The Salesforce Administrator will work under the general supervision of the Director of Community Development. Work subject to review and evaluation by supervisor                

Working Relationships:

Hope is Alive staff, vendors


No direct reports


Work Experience, Education, and Training Required for this Position:

1-2 years related work experience; Bachelor’s Degree in computers science or related field; or a comparable combination of experience and education.


Technical Knowledge:

Advanced:   Salesforce administration, Nonprofit success pack

Intermediate:   Project Management, Software Development Lifecycle


Physical Requirements:

  • Work is primarily performed indoors, within an open office setting with a moderate noise level and occasional exposure to scents and odors
  • Frequently required to sit/stand at computer in a stationary position
  • Frequently operates a computer and other office productivity equipment, such as copy machine, printer, phone, and fax machine
  • Frequently required to move about inside the office for meetings, access to information, office equipment, etc. 
  • Occasionally required to lift or move up to 30 pounds
  • Occasionally required to reach with hands and arms
  • Occasionally required to bend, stand, stoop, kneel, crouch and craw.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception

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